Support, Grievance & Refund Policy

Support, Grievance & Refund Policy Of Samadhi Yoga Ashram

Effective Date: February 01, 2020 | Last Updated: March 25, 2026

Samadhi Yoga Ashram is deeply committed to the authentic transformation, comfort, and safety of every seeker who chooses to walk the yogic path with us — whether through our residential Yoga Teacher Training Courses in Rishikesh or Bali, our specialist Kundalini, Ayurveda, and Reiki programs, our Yoga and Meditation Retreats, or our global Online Yoga Teacher Training offerings. This page sets out our complete policies on fees and refunds, community standards, formal grievance redressal as required under Indian law, and how to reach our student support team.

Part A: Enrollment Fee & Refund Policy

1. Understanding the Two-Component Fee Structure

The total published fee for all Samadhi Yoga Ashram programs consists of two independent and separately governed components:

20% Enrollment Consultation Fee — collected by Proponent Technologies Pvt. Ltd. before the student’s departure from their home country
80% Course Fee Balance — collected directly by Samadhi Yoga Ashram on the student’s arrival at the ashram in India

Each component is subject to its own refund and dispute resolution policy as set out below.

2. Enrollment Consultation Fee — Non-Refundable Policy (20% Component)

The Enrollment Consultation Fee collected by Proponent Technologies Pvt. Ltd. is strictly and unconditionally non-refundable. This fee represents full and fair payment for consultation services that are considered completely delivered upon the issuance of your enrollment confirmation.

The enrollment consultation service delivered by Proponent Technologies Pvt. Ltd. is deemed fully rendered upon completion of all of the following:

Your personalised spiritual and academic needs assessment has been completed
A program recommendation tailored to your background and aspirations has been provided
Your formal enrollment confirmation letter has been issued
Pre-arrival orientation materials — including ashram guidelines, packing suggestions, and spiritual preparation notes — have been dispatched to you
At least one follow-up communication confirming your arrival schedule has been made

The non-refundable nature of this fee applies without exception in all circumstances, including but not limited to:

Voluntary withdrawal from the program at any point prior to arrival at the ashram
Medical conditions, physical injuries, or health emergencies arising before the Batch Commencement Date
Visa rejection, passport issues, flight cancellations, or any other travel impediment
Significant changes in personal, financial, or professional circumstances
Natural disasters, pandemics, government travel restrictions, or any other force majeure event
Dissatisfaction with any aspect of the pre-enrollment communication or administrative process
Withdrawal of parental or guardian consent for students aged 16–17 who enrolled with such consent, or any inability of a minor student to travel or participate

We earnestly encourage all prospective students to thoroughly review all program information, ashram guidelines, course prerequisites, and accommodation details before completing payment. We strongly recommend purchasing comprehensive travel, health, and trip cancellation insurance well in advance of your enrollment.

All queries and disputes concerning the Enrollment Consultation Fee should be directed exclusively to Proponent Technologies Pvt. Ltd.

3. Course Fee Balance — Refund & Transfer Policy (80% Component)

The course fee balance paid directly to Samadhi Yoga Ashram on arrival is non-refundable once paid. The following specific provisions apply:

3.1 One-Time Batch Transfer Facility

In circumstances where you are genuinely unable to attend your enrolled batch, the Course Fee Balance (80%) may be transferred one time only to a future batch, subject strictly to all conditions listed below.

A Written Intimation by email to contact@samadhiyogaashram.com must be submitted before the original Batch Commencement Date
For transfer to the immediately following batch: Written Intimation must be received no later than 15 days before the original Batch Commencement Date
For transfer to any later future batch: Written Intimation must be received no later than 30 days before the original Batch Commencement Date
The new batch must commence within 12 months of the original enrollment confirmation date
Approval of the transfer request is subject to seat availability in the requested future batch. Samadhi Yoga Ashram does not guarantee availability
If the fee for the new batch is higher than the original, the student must pay the difference before the new batch begins. If lower, no refund of the price difference will be issued
Once a batch transfer has been utilised, no further transfer, cancellation, or adjustment of the consultation fee is available under any circumstance

3.2 Circumstances Where Batch Transfer Is Not Available

The batch transfer facility is not available in any of the following circumstances:

The student has already joined or commenced the program in any capacity, including attending the orientation session or the first day of classes
The required Written Intimation notice period (15 or 30 days as applicable) was not observed
A batch transfer has already been utilised once for the same enrollment
The 12-month window from the original enrollment confirmation date has elapsed
The student was dismissed from the program for violation of the Ashram Code of Conduct

3.3 Early Departure from the Program

No refund, credit, adjustment, or batch transfer will be granted to any student who leaves the program before its scheduled conclusion, regardless of the reason for early departure
All accommodation, meals, and services already availed are considered delivered and consumed and are non-refundable
Where a student departs early without having settled the full course fee balance, Samadhi Yoga Ashram reserves the right to invoice for all services rendered at the applicable daily rate

3.4 Ashram-Initiated Cancellation or Rescheduling

In the rare and unlikely event that Samadhi Yoga Ashram is required to cancel or reschedule a batch for operational reasons — such as insufficient enrollment numbers, teacher unavailability, or unforeseen facility issues:

The student will be offered a complete transfer of fees paid to the next available batch of the same program at no additional charge
Samadhi Yoga Ashram shall bear no liability for any travel costs, visa fees, flight bookings, alternative accommodation, or other expenses incurred by the student in anticipation of the cancelled batch
In the exceptional circumstance where Samadhi Yoga Ashram is unable to offer an alternative batch within 12 months, a refund of the course fee balance paid directly to SYA (the 80% component only) will be processed

3.5 Force Majeure Events

Neither Samadhi Yoga Ashram nor the student shall be held in breach of these Terms as a result of failure to perform obligations caused by circumstances entirely beyond the reasonable control of either party — including natural disasters, flooding, earthquakes, epidemics, pandemics, government travel prohibitions, civil unrest, or utility failures. In such events:

Samadhi Yoga Ashram will make all reasonable efforts to reschedule the affected program batch
Affected students will be offered a fee transfer to the next available equivalent batch at no extra cost
No cash refund shall be issued for force majeure cancellations, except where SYA is unable to offer an alternative batch within 12 months, in which case the 80% course fee balance paid directly to SYA will be refunded
Samadhi Yoga Ashram shall not be liable for any consequential losses including travel bookings, visa costs, or other pre-arranged expenses

4. Online YTTC Programs

For all self-paced and live online Yoga Teacher Training programs — including Online Multi-Style YTTC (200/300/500 Hour), Online Kundalini YTTC (200/300/500 Hour), and Online Prenatal Yoga TTC — once access to the course platform, live sessions, or study materials has been granted to the student, the enrollment fee is entirely non-refundable. Students are strongly advised to confirm that they have a stable internet connection, a compatible device, and sufficient time availability before completing their online enrollment.

Part B: Community Standards & Participation Guidelines

5. Guidelines for Community Participation

The Samadhi Yoga Ashram community — both on-site and across our digital platforms — is a sacred and supportive space rooted in respect, authenticity, and yogic values. All students and visitors participating in our online community spaces, including our website, social media channels, and review platforms, are expected to abide by the following community standards:

5.1 Encouraged Contributions

Genuine, honest, and constructive testimonials based on your personal ashram experience
Thoughtful questions about our programs, ashram life, spiritual practices, or enrollment process
Reflections on your personal transformation and yogic journey that may inspire and guide fellow seekers
Respectful and uplifting dialogue that honours the spirit of the ashram community

5.2 Conduct That Is Not Permitted

Commercial solicitation, affiliate promotions, spam, or advertising of any third-party product or service
Defamatory, threatening, abusive, discriminatory, or sexually explicit content of any kind
Posting false, exaggerated, or misleading information about Samadhi Yoga Ashram, its teachers, staff, or students
Reproducing or sharing Samadhi Yoga Ashram’s proprietary course content, teachings, or spiritual materials without authorisation
Impersonating any member of the Samadhi Yoga Ashram team, faculty, or student community
Any content that violates applicable Indian law, including but not limited to the Information Technology Act, 2000

5.3 Moderation Policy

Samadhi Yoga Ashram reserves the right to review, approve, edit, withhold, or permanently remove any user-generated content — including testimonials, comments, and social media interactions — at our sole discretion and without the obligation to provide prior notice or justification. Published student testimonials and reviews reflect the personal experiences and individual opinions of those students and do not constitute official statements or endorsements by Samadhi Yoga Ashram or any member of its faculty.

Part C: Grievance Redressal

6. Grievance Officer — Statutory Appointment

In accordance with the requirements of the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, Samadhi Yoga Ashram has formally appointed a Grievance Officer to receive, acknowledge, and resolve complaints from students and website users relating to personal data, digital content, enrollment matters, and service delivery.

Full Name	Yogi Vishnu
Designation	Director, Samadhi Yoga Ashram
Email	contact@samadhiyogaashram.com
Phone	(+91) 8126230256
Address	Samadhi Yoga Ashram, Behind Police Station, Laxman Jhula, Rishikesh, Uttarakhand 249302, India

7. Types of Grievances & Correct Escalation Path

Nature of Grievance	Direct To	When to Raise
Enrollment Consultation Fee dispute	Proponent Technologies Pvt. Ltd.	Any time
Course fee balance or billing dispute	Samadhi Yoga Ashram Grievance Officer	Any time via email
On-campus experience (accommodation, meals, classes, facilities, staff conduct)	Student Coordinator on campus	During the program. Post-departure complaints may not be considered
Certification, Yoga Alliance registration, or academic dispute	Samadhi Yoga Ashram Grievance Officer	Any time via email
Personal data or privacy concern	Samadhi Yoga Ashram Grievance Officer	Any time via email
Disciplinary matter or Code of Conduct concern	Ashram Administration	During the program

8. Submitting a Formal Grievance

To raise a formal grievance with Samadhi Yoga Ashram, please send a written communication to our Grievance Officer at contact@samadhiyogaashram.com. Your grievance submission should include the following:

Your full name and registered contact information (email address and phone number)
The nature and full details of your grievance or complaint
The specific course, batch, program, or service to which the grievance relates
A clear chronological account of the events giving rise to the grievance
Any supporting documentation, email correspondence, screenshots, or other evidence

Grievances submitted without adequate detail may require additional follow-up clarification before formal processing can begin.

9. Grievance Resolution Timelines

Stage	Committed Timeline
Acknowledgment of grievance receipt	Within 48 hours (2 business days) of receipt
Initial assessment and substantive response	Within 15 calendar days of receipt (in compliance with IT Intermediary Guidelines Rules, 2021)
Full resolution or formal escalation notice	Within 30 calendar days of receipt
Complex cases involving third parties	Additional time may be required — the student will be kept informed at each stage

Samadhi Yoga Ashram is committed to handling all grievances with fairness, impartiality, confidentiality, and respect for all parties involved.

10. Escalation Beyond the Ashram

If you remain dissatisfied with the outcome of the grievance resolution process provided by our Grievance Officer, you may escalate your complaint to the appropriate statutory authority under Indian law. For data protection grievances specifically, the Data Protection Board of India — once formally constituted under the Digital Personal Data Protection Act, 2023 — will serve as the appellate authority for unresolved matters.

Part D: Student Support Services

11. How We Support You

Our student support team is available to assist with a wide range of pre-enrollment, on-program, and post-program needs, including:

Detailed guidance on choosing the right program — Multi-Style YTTC, Kundalini YTTC, Ayurveda TTC, Reiki, Yin Yoga, Kids or Prenatal Yoga, Retreat, or Online YTTC
Information on ashram facilities, accommodation options, dietary arrangements, and daily timetables
Logistics support for residential programs in Rishikesh and Bali, including arrival, transfers, and visa queries
Online course platform orientation, technical support, and study material queries
Post-program certification tracking and Yoga Alliance registration guidance
Retreat booking, group enrollment, and corporate or partner program enquiries

12. Contact Our Support Team

Samadhi Yoga Ashram

Behind Police Station, Laxman Jhula, Rishikesh, Uttarakhand 249302, India

Email: contact@samadhiyogaashram.com
Phone: (+91) 8126230256
Website: https://samadhiyogaashram.com/contact.php

Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST. We aim to respond to all enquiries within 24 to 48 hours on working days. For time-sensitive matters, please reach us directly by phone or WhatsApp at (+91) 8126230256.

All Reviews Of Us From Students

What Students Says About Samadhi Yoga Ashram

Student Testimonials at Samadhi Yoga Ashram

Hannah

Germany

I attended the 300 hour Kundalini Teachers Training course in January 2025. I have attended several other training programs over my 26 years of practicing yoga. This experience was the BEST! The Ashram was really fun, and the food was great. The training was the most excellent curriculum I have experienced thus far, the teachers were enthusiastic, heart centered and brilliant. Rishikesh is the most mystical place I have ever been held by the Himalayan mountains and the energetic greatness of the Ganges River. The town people were the kindest souls, the food in town was great too. I also loved the eco system of people and animals all existing together in such peace. My wife and I had such a beautiful experience, we feel that the friends we made in the program will likely be lifelong. We are already looking at our calendar to see when we can go back and finish the 500 hour program. My only request would be that they create a 1000 hour opportunity for those who want to continue on and on. Our daily practice is deeper than ever as are the gifts that come with a string Sadhana.

Olga Benko

Australia

Kundalini called me, as well as many others. Choosing a school, I saw the website of the Samadhi Yoga Ashram and a photo of Hari Priya and realized that I needed to go to this place. I had no idea what is Kundalini, and I did not expect the awakening of energy, I just followed my inner voice. I am very pleased with the training and grateful to all the Gurus for the knowledge and invaluable experience gained during the training. I got a lot more than I expected. During the practice, I found answers to my personal questions, as did everyone who was trained. I watched how I changed and how the people around me changed. We have undergone a colossal transformation, we have changed, we have become stronger, more confident, calmer, happier. I am grateful to the universe for this opportunity and wish all the best to the Ashram and all the Gurus. I will definitely return to Rishakesh. Namaste

Pauline

Japan

I have just completed by YTT200 training here. I will definitely miss here so much and in fact I don't want to leave and go back to my home country... It is my first time to India and I am coming here alone. There isn't any other student of the same nationality as me, but we are close friends now. I am glad that this yoga school is situated on this side of the river bank where it is more tranquil and suitable for study than the touristy centre on the opposite side. Food at ashram is so homey and in appropriate level of taste (not heavy like outside's and not bland), because the kitchen also cooks for the Guru's family who also lives here. With family members around, it feels not like a conventional/ business-driven school but experiencing local culture. Classes are well-organised and we learnt so much within a short span of time. It is out of my expectation that how focused we could learn yoga in such a way. Teachers speak good english and are serious in tackling our problems and make us improved quickly. Excursions offered by the school are fun and safe too (although we don't have much day off given the tight schedule of an intensive course). I would definitely love to visit India again, and if I do, I must come back and visit the school and the Guru's family. It can be said as my second home. I had such an amazing mind-changing journey and found my inner peace together with teaching techniques that I would definitely polish further in my yogi journey.

Montserrat

Russia

I had an amazing experience in SYA! The stuff became my family during my stay and I learn so much from them. Yogi Vishnu Panigrahi is such a beautiful being and so genuine! By spontaneity I met him and he brought me to this beautiful place! Which was on of my greatest experience here in Rishikesh! The teachers are dedicated and the food during my stay was marvellous! p.s they have hot water to shower with and all is super clean! Thank you! SYA for this time! Until next time! Namaste.

Melina

Italy

I completed the 300 hour kundalini yoga teacher training. This was offered by many different instructors providing their insight and knowledge in many different areas [asana practice, kundalini theory + practice, pranayama, anatomy, ayurveda, etc.]. Each instructor had a deep understanding of their subject and it was the perfect combination of class materials/content and practices to allow you to truly embody your practice. Would love to attend an in-person program one day.

Jessica

Greece

The first thing you should know about Samadhi Yoga Ashram is that it goes by several names. So if you’re like me and you spend hours or days researching and comparing different yoga schools, you may be surprised to find that they are actually all under one roof. The three that are connected are Samadhi Yoga Ashram, World Peace Yoga School, and Kundalini Yoga Ashram. So if you’re looking for a kundalini specific program, you’ll likely end up here. So whichever school you choose, you will still be in the same building studing the same curriculum with the same people who booked with other schools. I just wanted to make that clear so there’s no confusion. Whichever path you take to get here, it’s definitely worth it! The second thing you should know is, I highly recommend you bring your cash with you to pay for the balance of your tuition when you arrive. I thought I could just come and use ATMs but I was sadly mistaken. Most of the time you can only get up to $100 US per day from an ATM. The second thing to note is that most of the ATMs run out of cash before you can even get money out. The other option is to take money out down the street at a jewelry store that was actually very legit and safe, but they do charge extra fees from 5% to 12%. If you want to pay with your card at the ashram you’ll have to pay an additional 18% on top of your balance of your tuition. This proved to be a very difficult part of the stay and I would definitely recommend making it easy for yourself and bringing your money with you. It really should not have been as hard as it was, is but it is what is it. Now onto the fun stuff! The team here is really amazing! The teachers are first class! They’re very intelligent and I feel like I was learning from some of the top people in the industry! There were times when I felt like I was in college level classes. The team here and the teachers really cannot be compared to anything else. You will not get this type of experience doing a destination style yoga teacher training or online course. These people are teaching year-round and they know their stuff. Some of these teachers have doctorate degrees. Everybody that took the classes were very impressed and felt we got so much value for what we paid to be here. Most of us never wanted to leave! Also living the Ashram experience, is an experience all of it’s own! It’s kind of like living in a hippie commune on a college campus. That’s the best way I can describe! You eat together, you sleep at the same time, you take your classes together, and you become very bonded with your classmates. Honestly that part of the experience was one of the best parts! Even the difficulties added to the experience. You may not have hot water all the time, electricity goes off often, and it was very cold when I was here, but I wouldn’t trade anything for the experience I had! Every hardship was worth it in the end. This experience was very transformative for me. I came here for two months and did the 200 and 300 hour Kundalini courses and I booked with Samadhi Yoga Ashram. I would highly recommend coming here for your yoga teacher training. You’ll get more than you bargained for and you’ll come back home as a different person! You can’t beat the value for this experience! Highly recommended!

Tsvetelina

Bulgarian

I truly love my stay in Samadhi Yoga Ashram. It was a life time transfomational experience for me and The best school of life, wisdom, love I have attended in my life. I came for YTTC Kundalini Yoga training with 200 hours looking to find where my path was guiding me. After I have completed one month of training, I knew my direction and have decided to stay and continue with YTTC 300 hours of Kundalini Yoga training. The training itself is absolutely transformational and amazingly enriching with morning Sadhana with Guruji Vishnu, Kundalini kriyas,Hatha yoga,Mantras, etc.. The quality, the knowledge, the experience, the disposition and the care of all the teachers were exceptional. The life wisdom, strength, the love of Guruji Vushnu were blessing. We were leaded by having them as example of what is to be so wise and in the same time so humble, so loving, so simple and so strong. You simply feel accepted, supported, empowered and loved the way you are. The group I stay with were such a loving people, with the same vibes of kindness between us, positive mind, shared values.., just as true friends and family. The food was great. There was cleanliness, variety, organization. The staff in the dining area were gorgeous and accommodating, and the staff in the rest of the Ashram were gentle, understanding, meeting your request if there was any in the closest for you way. We celebrated all together - teachers, students, and the rest of the people in the Ashram as family. We spent time together in a spiritual practices and in festive celebrations. Ashram is positioned in a central( with shops and restaurants area) ,but calm and queit area surrounded by Himalayas and Ghanga river. The landscapes are stunning and you feel the power of the energy. I am deeply grateful to the Universe,to Guruji Vishnu, to all my teachers and my friends there for been part of that journey together.

Natalia

England

I chose back Samadhi Yoga School to complete the 500 YTT because I felt I could truly immerse myself in the true and authentic Himalayan yogi tradition. I experienced a wonderful journey of personal development and self discovery that is never going to stop. My personal experience at the school has been completely fulfilling, and even though I was miles away from the teachers and colleagues the community created has made me feel part of the family. I truly recommend studying with Vishnu ji to get a deeper understanding of the true traditions and the techniques that every yogi and yogini should get access to. The teachings come from real love and understanding of the philosophy of yoga. Your life will change when attending a course with them. Shanti, shanti, shanti

Anna Müller

Germany

I came to Samadhi Yoga Ashram searching for peace and deeper meaning in my practice—and I found so much more. The teachers are incredibly knowledgeable and kind, blending traditional yogic wisdom with practical application. The location near the Ganga is serene, and the daily routine was grounding. I now feel confident teaching yoga and living more mindfully. Highly recommended for anyone looking to deepen their spiritual path.

Lucas

Australia

The 300-hour TTC at Samadhi Yoga Ashram was intense in the best way possible. The depth of the philosophy, pranayama, and meditation sessions really pushed me beyond the physical. It’s a full immersion into the yogic lifestyle, supported by a warm and knowledgeable staff. Rishikesh itself is a spiritual haven, and the ashram environment made it easy to stay focused. I'm grateful for the personal transformation this training offered.

Martinez

Colombia

I had some hesitation traveling to India alone, but from the moment I arrived, the staff at Samadhi Yoga Ashram made me feel like family. The course content was rich and well-structured, with great emphasis on philosophy, anatomy, and teaching methodology. I especially loved the morning meditations and evening kirtans. I leave not only with a certification, but with a more open heart and calm mind.

Nathaniel

Canada

Completing the 500-hour TTC was one of the most physically and mentally demanding things I’ve ever done—but also the most fulfilling. The curriculum is rigorous, and the teachers expect full dedication, but they are compassionate and supportive every step of the way. Samadhi Yoga Ashram has a beautiful balance of discipline and community. I’m going home not only as a certified yoga teacher, but as a more grounded human being.

Support, Grievance & Refund Policy